Extended Stay America Suites – Columbia – Greystone

Business response:

Thank you for being our guest at Extended Stay America. It was great to read that you were completely satisfied with your stay. We take great pride in providing clean, comfortable accommodations and great staff. We will share your compliments with Theresa and Tegan. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit Columbia. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Nakia, on behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver comfortable, clean accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management 

Business response:

Thank you for the comments. We are sorry you were inconvenienced by the maintenance issues in your room. Your concern will be shared with our leadership team so that they can take the necessary steps to ensure better experiences for our future guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Robin, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We have taken note of your feedback and will share it with the appropriate teams to improve our guests’ experience. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management