Extended Stay America Suites – Columbia – Greystone

Business response:

Holly, thank you for the perfect review of Extended Stay America. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon Sincerely, Hotel Management 

Business response:

Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to our area. Sincerely, Hotel Management 

Business response:

Juanita, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you overall enjoyed your stay, found your suite comfortable, and our staff friendly and professional. However, we are sorry you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you once more for being ... read more

Business response:

Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Chimaroke, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We appreciate your feedback and hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are glad you liked our clean hotel and were impressed with our service on most levels. However, we regret you did not experience the best from one of our associates. Your feedback has been shared with the appropriate individual to ensure we are consistent with our service delivery. We hope you will give us another chance to provide you with a better visit. Sincerely, Hotel Management