Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Julienne, Please accept our sincere apologies for the inconvenience caused due to the noise. We understand the importance of providing a peaceful and clean environment for our guests and we regret falling short in this regard. We are very disappointed to hear about the concerns you experienced with the cleanliness of the property. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management 

Business response:

Dear Arul, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. We look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management 

Business response:

Dear Alicia, Thank you for your feedback. We are pleased to hear that you felt safe during your stay, as guest safety is our top priority. Your satisfaction is important to us, and we strive to provide a secure environment for all our guests. We look forward to welcoming you back in the future.Sincerely,Hotel management 

Business response:

Dear Leonard, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management 

Business response:

Thank you for your positive feedback. 

Business response:

Dear Alicia, We are thrilled to hear you had a positive interaction with our staff at Extended Stay America! Providing excellent service is our priority, and we're delighted our team was able to assist you during your stay. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management 

Business response:

Hi Alicia, Thank you for your positive feedback. We hope you will visit us again the next time you are in town.