Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Don, We appreciate you taking the time to share your experience! Providing a comfortable and enjoyable stay is always our goal; therefore, we regret your concerns with your room's bed and flooring. We're always looking for ways to enhance the guest experience and will certainly take your comments into consideration. We'd love the opportunity to welcome you back in the future and ensure an even more enjoyable stay. Thank you for sharing your thoughts—we truly value your perspective! Sincerely,Hotel Management 

Business response:

Dear Zach, Thank you for taking the time to share your thoughts. We appreciate your honesty and understand that while our accommodations may not have fully met your expectations, we strive to offer an affordable option for those seeking value. Your feedback is important to us, and we will continue working to improve the guest experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay in the future.Sincerely,Hotel Management