Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Brandon,We apologize for the maintenance issue with the bathroom sink faucet in your room. We appreciate you bringing it to the front desk’s attention so our team could address it. It’s good to know that it didn’t disrupt your stay, and we’re glad everything else met your expectations. Your feedback is valuable in helping us maintain a comfortable experience for all our guests. We look forward to the opportunity to welcome you back.Sincerely,Hotel Management 

Business response:

Dear Clinton,We sincerely apologize that your experience did not meet expectations. Cleanliness is a top priority, and we regret that we fell short during your stay. Your feedback is important to us, and we will be addressing this concern with our team to ensure higher standards moving forward. We appreciate your time in sharing this and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management 

Business response:

Good afternoon Mauricio, thank you so much for taking the time to rate your recent experience. We are sorry to see that it fell short of expectations. We would love to learn more about how we could have made your stay excellent! We hope to welcome you back in the future. Sincerely, Hotel Management. 

Business response:

Thank you for your kind words! We're thrilled to hear that you had a clean and comfortable stay with friendly service. We truly appreciate your recommendation and hope to welcome you back again soon!"Let me know if you’d like to tweak it for a specific use!