Extended Stay America Suites - Tampa - Casino Area

Business response:

Susan, Thanks for posting your review of your time with us at Extended Stay America. Our goal is to provide an exceptional experience for each guest, and it is nice to know you had a good stay. We hope you decide to come back and visit with us soon. Warm Regards, 

Business response:

Dear Robin,We’re glad you had a positive experience with our staff, as providing great service is always our goal. However, we’re sorry the room’s condition and bed comfort did not meet expectations. A restful stay is important, and it’s disappointing that the bedding did not provide the comfort you needed. Your feedback is appreciated, and we will take it into consideration as we continue working to enhance the guest experience. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion ... read more

Business response:

Dear Kendra, Thank you for choosing Extended Stay America. We are delighted to hear that you enjoyed your guest room and had a comfortable stay during your visit, especially that you were able to get a great night’s sleep! Our team is committed to maintaining high accommodation standards, and we will make sure to share your positive feedback with them. We truly appreciate your thoughtful review and look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Amanda,Thank you for the wonderful comments regarding your time at Extended Stay America. We’re so glad you enjoyed the comfort of the bed and the convenience of the kitchen area. We also appreciate your understanding as we work on improving the property. It’s great to hear that the workers were friendly and that your check-in and check-out went smoothly. Your feedback is important to us, and we’ll continue to enhance the guest experience. We look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Erica, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!