Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Jason, We apologize for the disappointment regarding our breakfast offerings. While we do provide a continental breakfast with coffee, oatmeal, and granola bars, we understand it may not have met your expectations. We appreciate your input and will review our breakfast options to ensure a more satisfying experience in the future. We hope to have the opportunity to better meet your needs during your next stay. Sincerely,Hotel Management 

Business response:

Dear Luis, Thank you for staying with us during your recent trip to the city. We are happy you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management 

Business response:

Dear Kevin, Thank you for your feedback. We’re pleased to hear that you found the rooms clean, but we regret the condition of the property and the issues with the door. Your concerns are being addressed with our maintenance and housekeeping teams to ensure better upkeep and security for all guests. We appreciate your insights as they help us improve and provide a more comfortable experience. We look forward to having the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Pedro,We're sorry to hear about the unpleasant atmosphere in your room. We take cleanliness and comfort seriously, and this is not the standard we aim to provide. Rest assured, we will address this issue with our housekeeping team to ensure a more pleasant environment for future guests. We appreciate you bringing this to our attention. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hos... read more

Business response:

Hello Jabari,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs br... read more

Business response:

Dear yeneisy, Thank you for your positive feedback! We're happy to hear you had a very good experience with us. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's great to know we met your expectations. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another wonderful stay in the future!Sincerely,Hotel Management