Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear NEDRA, Thank you for your constructive feedback regarding your recent stay at our hotel. Your total satisfaction is our top priority, and we regret falling short of your expectations. Your comments have been shared with our team to reinforce our commitment to the high standards we strive to uphold. Thank you once again for your candid observations. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management 

Business response:

Stephanie, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, 

Business response:

Dear Isis, Thank you for your feedback. We appreciate your kind words about our customer service and are pleased to know that some of our team members made a positive impact. We apologize for the issues you experienced with noise, cleanliness, and odors. These concerns are being addressed with our housekeeping and maintenance teams to ensure improvements. We are committed to providing a better experience moving forward. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Martha, Thank you for sharing your feedback regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management