Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Harold, Thank you for your feedback about our check-in service. We are delighted to hear that our team's efforts made a positive impact on your arrival experience. We are committed to providing a warm and efficient welcome, and your compliments inspire us to uphold these standards. Our goal is to ensure that every guest has an exceptional stay, and we look forward to the opportunity to welcome you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Robert, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and services met all your expectations for a decent price! Please revisit the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Marie, Thank you for your feedback. We apologize for the inconvenience caused by the TV remote not working during your stay. This is certainly not the experience we want for our guests, and we will have our maintenance team address this issue promptly. We strive to provide a seamless and comfortable stay, and we regret that we fell short in this instance. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management