Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Andria, Thank you for your feedback! We're thrilled to hear that you had a great stay and enjoyed our clean facilities and friendly staff. It's wonderful to know that our fast and easy check-in process made your experience even more pleasant. Your kind words motivate us to continue providing top-notch service. We look forward to welcoming you back to Extended Stay America soon and ensuring your next stay is just as enjoyable! Sincerely,Hotel Management 

Business response:

Dear Muhammad, Thank you for sharing your feedback. We are glad to hear that you were satisfied with our customer service and the room itself. However, we are genuinely sorry to learn that the bed and pillows did not meet your expectations, leading to an early departure. We understand how important a comfortable sleep is, and we will certainly address this concern with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to welcome you again for a more comfortable stay.Sincerely,H... read more

Business response:

Dear Guest, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds and pillows. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the relaxi... read more

Business response:

Dear FARIBORZ, Thank you for your kind feedback! We are thrilled to hear you found the location convenient with easy freeway access. At Extended Stay America, we strive to provide a comfortable and accessible stay, and we hope to welcome you back for another seamless visit in the future!Sincerely,Hotel Management 

Business response:

Hi Felicia,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more