Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Richard,We’re glad that you appreciated the excellent service provided by our team. However, we regret that the cleanliness of the dog walk area fell short of expectations. Maintaining a tidy and welcoming environment throughout the property is important, and we’ll address this issue with our team. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Brandon, Thank you for your kind words about our team at Extended Stay America. We are delighted to know that our staff made a positive impression on your stay. It has always been our goal to provide friendly and attentive service, and we hope to welcome you back for another great experience in the future.Sincerely,Hotel Management 

Business response:

We are sorry to hear that your stay did not meet your expectations. We hope that you will give us another chance in the future.