Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Kay, We’re glad to hear you found the property decent, but we apologize for the discomfort caused by the mattress. Guest comfort is a top priority, and we’re currently assessing our bedding to ensure a better experience for all our guests. Your comments help us improve, and we appreciate you bringing this to our attention. We hope to provide a more restful stay in the future and look forward to welcoming you back. Sincerely,Hotel Management 

Business response:

Dear Stella,Thank you for reviewing your stay at Extended Stay America. We’re thrilled that your stay was relaxing and that you were able to unwind during your time with us. We always strive to provide a peaceful and comfortable environment for our guests, and it’s rewarding to know that we were able to meet those expectations for you. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Malvin, Thank you for the kind review of your stay at Extended Stay America, particularly for complimenting our friendly and dedicated associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit so memorable. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay.Thank you and we look forward to seeing you again in the future!Best regards