Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear George, Thank you for your outstanding review of Extended Stay America! We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management 

Business response:

Dear jose, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the broken cabinet and the shower drainage problem. These are certainly not the standards we strive to uphold, and we have already notified our maintenance team to address and resolve these concerns as quickly as possible. We appreciate your feedback, as it helps us improve. We hope you will give us the opportunity to provide you with a much better experience on your next visit. Welcome back!Sincerely,Hotel... read more

Business response:

Thank you for leaving a 10-star review! We're thrilled that you had an enjoyable experience and appreciate your review. Please know we value your business and look forward to welcoming you back in the future. 

Business response:

Dear Gordon, Thank you for your valuable feedback. We apologize for the noise issues you experienced during your stay. We understand how important a peaceful environment is for our guests, and we will be reviewing your concerns to ensure a more comfortable experience in the future. We are also grateful for your input, as it helps us identify areas for improvement. We hope you’ll consider staying with us again and give us the opportunity to provide you with a better stay. Sincerely,Hotel Management