Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Cynthia, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our friendly service, clean accommodations, and convenient location. Providing a welcoming and comfortable stay is always our priority, and we’re glad we could meet your expectations. It’s wonderful to know that our team contributed to a positive experience, and we look forward to the opportunity to serve you again in the future. We can’t wait to welcome you back to Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Jacek, thank you for taking the time to leave this review. We are so delighted to see that you had an enjoyable stay and greatly appreciate the recognition in your rating. We truly hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management. 

Business response:

Dear John, Thank you for your positive feedback. It is nice to learn that you had a satisfactory time here and were pleased with the comforts of the bed in your suite. However, we are sorry for not meeting all your expectations regarding the cleanliness of the hallway. We will discuss this with the team and ensure they are taken care of on a priority basis. Please allow us to serve you again, and we wish you another pleasant stay!Sincerely,Hotel Management 

Business response:

Dear Janelle, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management