Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Leesa, Thank you for your feedback. We are glad to hear that you found the room clean overall. We understand your concerns regarding the roach sighting, and we appreciate your understanding that such occurrences can happen. We take these matters seriously and are committed to ensuring a comfortable and pest-free environment for our guests. We hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Lucy, We are thrilled you enjoyed your stay at Extended Stay America, and we are happy to read how much you liked your spacious and clean room. The extra space in the room can make your visit feel more like home, which is something many of our guests tell us they love. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management 

Business response:

Dear KariLynn, Thank you for sharing your feedback. We're sorry to hear that some aspects of your stay did not meet your expectations. While it's good to know the room was satisfactory, we regret any inconvenience with the check-in and the bathroom amenities. Your input is valuable, and we will share it with the team to enhance future guest experiences.Sincerely,Hotel Management 

Business response:

Dear Gabby, Thank you for your kind words! We’re delighted to hear that our staff made a positive impression during your stay. Providing helpful and friendly service is our top priority, and it’s wonderful to know that our team met your expectations. Your feedback encourages us to continue delivering the best possible experience for our guests. We look forward to welcoming you back to Extended Stay America for another enjoyable visit soon!Sincerely,Hotel Management 

Business response:

Thank you.