Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Nathaniel, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our employees. We take pride in our team’s dedication to providing excellent service, and your feedback is greatly appreciated. It’s wonderful to know that their efforts made your stay enjoyable. We look forward to welcoming you back to Extended Stay America and providing another great experience. Sincerely,Hotel Management 

Business response:

Dear Carolyn, Thank you for your feedback. We’re sorry to hear that your stay was only average. We strive to provide exceptional experiences and would like to know more about how we can improve. Your comments are valuable to us, and we will use them to enhance our services and amenities. We hope to have the opportunity to exceed your expectations on your next visit. Sincerely,Hotel Management 

Business response:

Dear Ivette,Thank you for choosing Extended Stay America. We're delighted you had an exceptional stay at our hotel. Providing a warm and welcoming environment is our top priority. We appreciate your suggestion regarding the mirror. We'll definitely consider this for future enhancements. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Amy, Thank you for sharing your experience. We apologize for the issues you encountered, particularly with the noise, AC unit, and bedding. We understand how important comfort is during your stay and will address these matters with our team. We also regret the limited breakfast options and will work to improve the availability and variety. Your feedback is valuable, and we hope to provide a more comfortable and enjoyable stay on your next visit.Sincerely,Hotel Management