Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Christopher, Thank you for taking the time to tell us about your visit. We are happy your overall experience was pleasant and that our hotel was ideally located for everything you wanted to experience on this visit. However, we are sorry if there were any issues that kept your visit from being perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Chengwei,Thank you for your excellent review of Extended Stay America! We are thrilled to hear you had a great stay. We look forward to welcoming you back and providing another outstanding experience.Sincerely,Hotel Management 

Business response:

Dear Henry, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to know about the concerns you experienced with the cleanliness of the room assigned to you initially. We will address this immediately, and we genuinely appreciate your bringing this to our attention. Also, we regret the disappointment with the breakfast and the non-availability of an ice machine. We will discuss with our team to keep the guests informed about our hotel amenities during check-in and will also work... read more

Business response:

Dear Denise, Thank you for choosing Extended Stay America for your visit. We're glad to hear you found it a pleasant place to spend the night. We hope your stay was comfortable, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management 

Business response:

We appreciate your business and feedback, Sebastian.