Extended Stay America Suites - Tampa - Casino Area

Business response:

Thanks, Roberto, for the comments we appreciate you staying with us. 

Business response:

Dear Cindi, thank you for your kind feedback! We're thrilled to hear that you enjoyed our prime location and that we could enhance your stay with an upgrade to a spacious two-bedroom room. It's always our goal to provide exceptional experiences, and we hope to welcome you back soon for another memorable stay. Sincerely, Hotel Management. 

Business response:

Dear Kiara, Thank you for your glowing feedback! We're delighted to hear that you had an exceptional stay with us and that our staff, from the front desk to management and housekeeping, contributed to your satisfaction. Providing excellent service and maintaining cleanliness are our top priorities. Your kind words will be shared with our team. We look forward to welcoming you back to Extended Stay America for another outstanding experience. Sincerely,Hotel Management 

Business response:

Dear Desarae, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management 

Business response:

Dear Jose, We apologize for the inconvenience you experienced during the check-in process and the disturbance caused by the noise. Providing a relaxing environment is important, and we regret falling short of your expectations. We are reviewing our procedures to ensure a smoother after-hours check-in experience and are addressing noise concerns to improve our guests' comfort. Your feedback is appreciated, and we hope you will consider staying with us again for a more enjoyable experience.Sincerely,Hotel Management