Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Gilbert,Thank you for your review, and we sincerely apologize for the disturbance caused by the outside noise. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever you travel to San Jose.Sincerely,H... read more

Business response:

Dear James, We apologize for any inconvenience caused by the pet fee. We understand that additional charges can be unexpected, and we regret any frustration this may have caused. This fee helps us maintain our facilities to ensure a comfortable stay for all guests, including those traveling with pets. Your feedback is valuable to us, and we appreciate your understanding. We value your patronage and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Michael, We are delighted to hear about your excellent experience at Extended Stay America. Our dedicated staff, especially Jim, take great pride in offering exceptional service, and your recognition is the best reward we could hope for. Your satisfaction is our top priority, and we're thrilled we could exceed your expectations. Thank you for choosing us and for sharing your kind remarks.Sincerely,Hotel Management