Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear that you found our hotel satisfactory. We understand your concerns about the surrounding area, and guest security is a top priority for us. We have measures in place to monitor the property, including increased security and staff vigilance. Your feedback is valuable, and we will continue working to ensure a safe and comfortable experience for all guests. We appreciate your stay and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that your experience did not fully meet expectations. Our kitchen utensils are available upon request to ensure cleanliness, but we understand this may have been an inconvenience. We also apologize for any smoke odor you encountered and will address this with our team to maintain a fresher environment. Your comments help us improve, and we truly appreciate you sharing them. We hope to provide a better stay next time. Sincerely, Hotel Management 

Business response:

Dear Guest,We're sorry that your stay did not meet expectations. It's disappointing that the room size and lack of in-room amenities were not what you anticipated. Our team keeps certain items, like hangers, irons, and blow dryers, at the front desk and provides them upon request to ensure they are clean and available when needed. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we... read more

Business response:

Dear Guest, Thank you for choosing us and providing your feedback. We apologize that your experience did not fully meet expectations, particularly regarding our property’s condition and complimentary grab-and-go breakfast. We understand how frustrating it must have been to find limited options and no coffee available. Additionally, the absence of front desk staff at the time of your departure is not the level of service we strive to provide. Your concerns will be addressed with our team as we continuously seek ways to improv... read more

Business response:

Dear Guest, Thank you for your wonderful feedback! We’re so glad to hear that our team, including Nick, Nina, Pam, and Clover, made such a positive impact on your stay. We truly believe that great service is the key to an exceptional experience, and it’s fantastic to know that our staff exceeded your expectations. We’ll be sure to share your kind words with them. We greatly appreciate your recognition and support. We look forward to welcoming you back to Extended Stay America soon for another amazing stay.Sincerely,Hotel Man... read more

Business response:

Dear Kera,Thank you for your kind words! It’s wonderful to hear that Extended Stay America remains your favorite and that you’ve noticed improvements. Guest comfort and great service are always a priority, and your feedback is truly appreciated. We look forward to welcoming you back for another excellent stay.Sincerely,Hotel Management 

Business response:

Dear Guest, We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely, Hotel Management