Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest,Thank you for sharing your feedback. We understand that the presence of pets can be a concern for some guests, and we apologize if this impacted your experience. We aim to create a comfortable and welcoming environment for all our guests, whether they’re traveling with pets. Your comments are valuable to us, and we’ll take them into consideration as we continue to improve our services. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Manageme... read more

Business response:

Dear Guest, Thank you for staying with us and reviewing your experience. We regret that your room did not reflect our standards of comfort and upkeep. Our guests should always expect an immaculate and welcoming environment, and we sincerely apologize for any oversights in your case. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to host you again and welcome you back for a more fulfilling stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for your feedback, Lamar! We are glad you chose Extended Stay America and appreciate your perspective. Guest comfort is important to us, and we’re always looking for ways to enhance the experience. We hope to welcome you back for an even better stay in the future!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and sharing your experience. While we are pleased your vehicle was unharmed, it is deeply concerning to learn about the unsettling incident you described. The safety of our guests and their belongings is taken seriously, and we work closely with local authorities to prevent any unlawful activities. We also apologize for any inconvenience caused by the unavailability of staff. Your comments are greatly valued, and we will review them internally to enhance our safety protocols and the ... read more