Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest,We sincerely apologize that the cleanliness of your room was not up to standard. While it's reassuring that the front desk team promptly and professionally addressed the situation, fresh and adequately maintained accommodations should be expected from the start. We also acknowledge your concerns about the property's condition and appreciate your feedback. Your insights are valuable, and we will continue working to enhance the guest experience. We hope to have another opportunity to welcome you back and provide you... read more

Business response:

Dear Guest,Thank you for sharing your thoughts. While we aim to offer a positive experience, we understand there are areas where we can improve. Your feedback is valuable, and we’ll use it to make adjustments that will better meet the needs of all our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay. Cleanliness, comfort, and guest satisfaction are extremely important to us, and we will address the concerns regarding noise, the smell of smoke, and communication with the front desk. We also regret that your food delivery was not properly handled and will review our procedures to avoid such oversights in the future. We hope you’ll give us another chance for an improved experience. Sincerely, Hotel Management