Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, Thank you for your feedback. We're glad to hear you appreciated the exterior of the property, but we’re sorry to learn that the interior didn't meet your expectations. Comfort is a priority for us, and we will take your comments into account as we work to improve the overall experience. We hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're pleased to hear that you had a positive experience with us. It's always wonderful to know our guests enjoyed their time and felt comfortable. Your satisfaction means a lot to us, and we can't wait to have the opportunity to host you again in the future. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback regarding your recent stay with us at Extended Stay America. We are delighted to hear that you found the hotel nice and clean, as maintaining a welcoming and comfortable environment is very important to us. Your positive comments encourage our team to continue delivering the best service and care to all our guests. We truly value your support and are committed to making every stay a great one. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback! We’re thrilled to hear you had a great experience with our customer service. Our team is dedicated to providing the best possible service, and it’s wonderful to know we met your expectations. We truly appreciate your positive comments and look forward to welcoming you back to Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your feedback. We are sorry to hear that aspects of your stay did not meet your expectations. Providing comfort and convenience is important to us, and we understand your concerns regarding the additional charges. Your comments have been shared with our team for review, as we are always looking for ways to improve the guest experience. We value your business and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management