Extended Stay America - Tacoma - Fife

Business response:

Dear Darius, Thank you for taking the time to share your experience at Extended Stay America! We are pleased to hear that your room provided the comfort and peaceful environment you were looking for; it's always our goal to offer a relaxing and restful atmosphere for our guests. Knowing that we were able to meet your expectations and deliver just what you needed means a great deal to our team. Your recommendation is truly appreciated, and we look forward to welcoming you back on your next visit! Sincerely, Hotel Management 

Business response:

Dear Robert, Thank you for choosing Extended Stay America during your vacation! We’re thrilled to hear that you enjoyed your visit once you arrived. However, we sincerely regret the inconvenience caused by the highway closure and the challenges with GPS navigation. We understand how frustrating that can be, and we appreciate your patience. We look forward to welcoming you back in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, We strive to provide a comfortable and welcoming environment for our guests, and it appears that our team has succeeded. Thank you for recognizing their efforts! We'll be sure to share your feedback with the entire team. We're glad you had a positive experience with us at Extended Stay America, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America! We’re glad to hear that you found the room pleasant and well-equipped with a large refrigerator and kitchenette. It’s also wonderful to know our staff made a great impression. We appreciate your honest feedback about the surrounding area and the limited parking. We will share your comments with the appropriate teams as we always look for ways to improve the guest experience. We hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you staying with us and providing a review of your experience. After reading your feedback about our housekeeping team not visiting your suite, we regret that we may have missed an important communication step during check-in. Our housekeeping service is not conducted daily to respect the privacy of our guests. However, we are always happy to provide this service at your request for a minimal fee. And fresh linens and towels, along with any toiletries, are always available at the front desk. We are ... read more