This profile has been claimed by the business owner or representative.
Extended Stay America - Tallahassee - Killearn
- Hotels
- Tallahassee, FL
About this business
Location details
1950 Raymond Diehl Rd., Tallahassee, FL, 32308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok in a pinch! The hotel is clean, but needs updating. Bedding not comfortable. We also requested extra bedding for the pull out sofa from the staff and it was never brought up.
Business response:
Betsy, thank you for your constructive review. We are happy to read you had an overall pleasant visit and that you liked the cleanliness of our property. That being said, we want our guests to experience a stress-free stay, and we're sorry we fell short of making that happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Nice stay Very short but nice stay, we love it. Now we have another option when traveling. The most important ! They allow pets . Very clean, children under 17 stay free, and you can enjoy home cooked meal, they will provide everything to make your stay comfortable
Business response:
Francisco, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a wonderful time with us and that our facilities were up to your satisfaction. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, General Manager
I had a very pleasant stay. this was my first trip to Tallahassee and the hotel was a found in a quick search on the internet .I could not have a better experience!!. The hotel is very neat and clean .the staff super courteous and attentive. there was one of the front desks who gave me a very warm welcoming.
Business response:
Thank you for sharing a nice review of Extended Stay America. We are glad to know you were impressed not only with our well-kept property and the convenient location, but also with the courteous service provided by our associates. I have also shared your concerns with my Food and beverage team as we plan any changes in the future. We look forward to welcoming you again in the near future. Sincerely, General Manager
Business response:
Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Full kitchen and utensils While most of the staff was kind and understanding; some were unhappy with the behavior of our service animals and even would not allow us to extend our stay because of them. This is unlawful and inconsiderate considering they were putting the needs of other residents over ours which made us feel discriminated against for having a child with a disability that required a service animal.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Pleased All the staff was pleasant, the room was very clean, the bed was comfortable & the a/c worked efficiently.
Business response:
Thank you for your wonderful review of Extended Stay America. We are delighted to read you loved our courteous service and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Walking distance to several restaurants My only complaint is the security light that was outside across from my room
Business response:
David, thank you for being our guest at Extended Stay America - Tallahassee - Killearn. We are glad that your visit with us was a good one. Thanks for the generous rating, and we hope to welcome you back soon. Sincerely, General Manager
Worn down Lots to be desired, worn down, room was musty, towels were old. They do not have room maids to clean the roomm
Business response:
Ernesto, thank you for being our guest. We are pleased you had an overall pleasant experience. However, we are sorry you were not completely satisfied with your visit. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We also apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. W... read more
Spider in bed, a/c did not work consistently & cable did not work
Business response:
Tim, please accept our apologies for your unpleasant experience during your visit. We are very sorry your room fell short of your expectations and truly regret the inconvenience it caused. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep checking program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Tallahassee - Killearn
How is Extended Stay America - Tallahassee - Killearn rated?
Extended Stay America - Tallahassee - Killearn has a 3.8 star rating with 1,579 reviews.
When is Extended Stay America - Tallahassee - Killearn open?
Extended Stay America - Tallahassee - Killearn is open now. It will close tomorrow at 12:00 a.m.