Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Dear Nathan, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our suites needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Jenny, Thank you for being our guest and for reviewing your experience at our hotel. It's so nice to know we exceeded your expectations. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associate. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. While we are pleased that you loved our proximity to the airport and the value of your stay, we apologize for not living up to your expectations regarding the condition of our property. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals... read more

Business response:

Dear Katrina, Thank you for your kind words. It was a pleasure to read that our front desk associates took excellent care of you during your time with us. We will enjoy sharing your compliments with our devoted staff. Thank you again; we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management