Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the issue you had in your room and that you disappointed with our breakfast offerings. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Craig, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that were apparently missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Scott, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management