Extended Stay America - Toledo - Holland

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Amber, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Cherise, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Lauren, thank you for making Extended Stay America your home away from home. We are delighted to know our staff as impressed you with the hospitality we are known for and that you found us to be a great value. If we can do anything to make your stay more comfortable before you check out, please let us know. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to give us your feedback. We are happy to know your overall stay with us was satisfactory. However, we do apologize you were unhappy with our hotel policies. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens, toiletries, and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been... read more

Business response:

Janija, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Devin, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Donald, we appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. Thank you once more for giving us the opportunity to serve you, and we hope to provide you with another pleasant stay in the future. Sincerely, Hotel Management