Extended Stay America - Toledo - Holland

Business response:

Chris, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your stay at Extended Stay America with your furry friend! We're thrilled that you enjoyed your stay and that the first-floor room made it easier to attend to the needs of your pet. We appreciate your kind review and hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management 

Business response:

Kyoohan, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jay, thank you for being our guest at Extended Stay America. We are glad to know all went great during your stay and that you were impressed with the great value we offer. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you were impressed with your spacious room and had an enjoyable time with us. I would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team, especially Kesha. Thanks for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us anoth... read more