Extended Stay America - Tulsa - Midtown

Business response:

Haylie, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you were impressed with our ideal location and that you had a pleasant time with us. We hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Tanya, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Frances, thank you for being our guest at Extended Stay America. We are glad you had a great stay and that you found us to be affordable. We appreciate your comments about our staff and location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the 4-star review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you had a great stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you were impressed with our ideal location and that were happy with our in-suite amenities. However, we are sorry we missed meeting some of your expectations. Thanks for the feedback, and we hope to host you back in the future so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Allison, thank you for being our guest at Extended Stay America. We are delighted to know you had an amazing stay with us and that found us to be a good value. To ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management