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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs kitchen remodel Pleasant experience. Two suggestions: 1) small children should be booked in a separate area/floor as other guest. They are loud and disruptive. 2) cook tops are horrible. Wouldn't boil water on it. REALLY OLD.
Business response:
Thank you for sharing your experience with us. Please accept our apologies for the inconveniences you experienced. In response to your feedback, I will make sure we are monitoring noise levels in our hotel as well as implementing preventative maintenance procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Missing towels wash clothes room wasn't cleaned properly
No housekeeping for $120/night As it was mentioned in the hotel description, there were no utensils for cooking. We stayed there for 6 nights and there was no house keeping of any sorts. After two days we were told that we can exchange our linen when we take them to the front desk. The fridge was big and stove was good and clean kitchenette.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s high standards, I will be making sure we are clearly communicating our amenities moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would lov... read more
SHOCK Well, when my family got there, my son bed wasn't made, but they did gave him another room next to his mom, that was a plus, but my daughter found a Bed bug in her bed, She didn't tell me until it was time for them to go back to the Eastern Shore, and last there was only one wash cloth in their room, when they went to the front desk, they said that they didn't have none, Wow, for the price that they charge for this Hotel, it should been much better, the one in Raleigh, NC was SUPER. We hope they will get better by July... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.