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Extended Stay America - Wildwood - The Villages
- Hotels
- Wildwood, FL
About this business
Location details
4867 Inspiration Dr, Wildwood, FL, 34785, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brand new place! Very clean and friendly staff
This hotel offers clean, tidy rooms and the guest service is incredible. 100% recommended.
The hotel itself was nice because it’s new. The amenities are truly lacking. The room has a kitchenette but offers no plates, silverware, pots and pans, etc. We received one bar of soap, no shampoo. The walls are paper thin, we could hear everyone next door and above us. We had to ask the staff three times to contact the room for loud music next to our room. The staff at the front desk were seldom at the front. Probably off somewhere taking care of problems or on break. We stayed for 3 nights and will never stay there again.... read more
Business response:
Dear Guest, We sincerely apologize that the amenities, sound insulation, and service responsiveness did not meet your expectations. We regret the inconvenience caused by limited in-room amenities, noise disturbances, and difficulty reaching the front desk. This is not the level of comfort and attentiveness we strive to deliver. Your comments will be shared with our management team for review and improvement. We value your input and hope to provide a much better experience in the future. Sincerely, Hotel Management
Staff was friendly. Room was less than ideal- no blackout curtains so therr was a lot of light coming through the blinds, the toilet didnt flush well, the bed sheets had to be changef my first night because there was globs of white powder on the fitted sheet, there was a strong smell in the hallways and room. No coffee... won't stay here again and won't ever book through expedia again.
Business response:
Dear Guest, We sincerely apologize that the condition of your room and other concerns did not meet expectations. The issues you described regarding bedding cleanliness, lighting, and unavailable coffee are not reflective of the standards we strive to maintain. Please know that your comments will be shared with our housekeeping and maintenance teams. We truly regret your disappointment and hope to have the opportunity to restore your confidence and welcome you back soon. Sincerely, Hotel Management
The room lacked any supplies. There was no shampoo, conditioner, lotion, silverware, glasses, dishes, pans, coffee maker, hair or dryer. When we went to the desk, al they had was a tiny shampoo.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced due to the limited in-room supplies and amenities. We understand how frustrating it must have been to find essential items unavailable and regret that we did not meet your expectations. Our team strives to clearly communicate what is provided and to promptly assist with guest requests, and we are sorry this was not your experience. Your comments will be shared with the management team for review. We appreciate your feedback and hope to have the opportun... read more
We booked on hotels.com and when we arrived it was overbooked. Had to spend double on another hotel room in a different city 30 min away.
Business response:
Dear Guest, We sincerely apologize for the frustration and inconvenience you experienced due to the overbooking situation upon arrival. We understand how disappointing it must have been to arrive with confirmed plans and then be required to secure accommodations elsewhere at additional cost. While third-party reservations and inventory coordination can sometimes create challenges, this does not lessen the impact it had on your travel plans. Your experience will be reviewed with our team to help improve communication and avai... read more
Room. Dormitory not hotel. Dirty, no coffee maker, light didn't work in bathroom etc...
Business response:
Dear Guest, We’re very sorry that your visit did not reflect the level of comfort we strive to provide. The overall condition of the room, along with concerns about cleanliness and basic in-room features, understandably left a disappointing impression and detracted from the experience. We recognize how issues with essential amenities and fixtures would significantly affect comfort and the sense of value during a stay. Your feedback has been carefully noted and will be taken into account as we evaluate the consistency of the ... read more
Nice frontdesk person - I was surprised how generic the room was. Broken towel bar. Wasn't impressive. Pretty blah for the price. I left after one night though I paid 3 nights via Hotels.com
Business response:
Dear Guest, Thank you for sharing your feedback. While we are pleased to hear that your arrival experience with our front desk team was positive, we are sorry that the accommodations did not meet your expectations and that certain maintenance concerns affected your impression of the room. That is not the experience we aim to provide, especially when it comes to overall value and condition. We regret that you chose to depart early and appreciate you bringing these concerns to our attention so they can be reviewed with our tea... read more
Very poorly stocked room. No coffee maker, 1 bar of soap, no shampoo , 2 towels. Just bare minimum
Business response:
Dear Guest, Thank you for choosing us and taking the time to leave your valuable feedback. As an extended-stay hotel, our Select Suites properties are designed to provide a more home-like experience where guests can maintain their preferred personal care routines. While we offer a starter supply of basic essentials at the front desk, we encourage our guests to bring or purchase their preferred items for longer stays. Our team is always happy to direct you to nearby stores for any items you might need. Your specific comments ... read more
Frequently asked questions about Extended Stay America - Wildwood - The Villages
How is Extended Stay America - Wildwood - The Villages rated?
Extended Stay America - Wildwood - The Villages has a 3.7 star rating with 125 reviews.
When is Extended Stay America - Wildwood - The Villages open?
Extended Stay America - Wildwood - The Villages is closed now. It will open at 9:00 a.m.