This profile has been claimed by the business owner or representative.
Extended Stay America - Wildwood - The Villages
- Hotels
- Wildwood, FL
About this business
Location details
4867 Inspiration Dr, Wildwood, FL, 34785, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One girl working the front desk, when we arrived we were told they were out of rooms. Even though we had a reservation. Took over an hour to get checked in. We had a reservation for a room with 2 beds. We had 3 adults and 1 child with us. After an hour of back and forth they finally agreed to put us in 2 separate single rooms.
Business response:
Dear Guest, Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior of our staff member regarding your reservation. We certainly understand that traveling with a young child requires specific room types to ensure a comfortable stay, and the way this was handled by our team does not meet the level of hospitality we strive to uphold. Your comments have been noted and will be addressed appropriately, and we are taking measures to ensure this is not repeated. We hope you will... read more
The website states “Fully equipped kitchens in every suite” but our kitchen did not have a coffee maker, plates, utensils or pots and pans. A sign in our room stated “The items below are available to use in your in-room kitchen. Please contact the front desk”, but no where on the sign or website does it state that those items are an extra charge! There were only 2 bath towels and washcloths and no hand towels. There was only one night stand and light on one side of the bed.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are sorry the in-room kitchen and amenities did not meet your expectations, as we understand how important a fully equipped space is for a comfortable visit. Although essential items are available upon request at the front desk, we understand this may not have been clear, and appreciate you bringing it to our attention. We also regret the inconvenience caused by the limited towels and bedside lighting. Your observations provide valuable insight in... read more
I do not feel the bed sheets were changed. I rolled down the bedspread and the sheet was not smooth, looked like it was slept in. Also, the bottom, fitted sheet had a blood stain on it. It was dark in color, so I also felt it was not washed. The rest of the room appeared to be clean. The room also needs to have curtains, there was way too much outside hotel light making its way into the room. I guess you get what you pay for. Never again.
Business response:
Dear Guest, Thank you for taking the time to share these details about your visit. We are truly sorry for the discomfort you felt upon arriving, particularly with concerns related to the bedding and the amount of outside light affecting your rest. We can understand how unsettling that must have been, even though the rest of the space appeared well-kept. Your observations have been shared with the team for careful review so they can better understand what occurred. We appreciate your honesty and hope you might consider giving... read more
La chambre était tout à fait correcte mais l'absence d'ustensiles de cuisine et de vaisselle nous a contraints à en acheter, ce que nous avions pas du tout prévu. Par ailleurs, j'avais envoyé un message pour demander si c'était possible d'arriver après 22h. Je n'ai pas eu de réponse.
Business response:
Dear Guest, Thank you for staying with us and sharing your comments. We are pleased that your room met your needs comfortably. We understand that the limited availability of kitchen items and the delay in responding to your late arrival request may have caused frustration. Your feedback has been shared with our team and will help us improve guest communications and experiences going forward. We look forward to welcoming you back and providing a smoother and more seamless stay. Sincerely, Hotel Management
Bugs in the hotel room in towels and towels were still wet
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk is always here to assist you. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
This hotel is absolutely disgusting!!!
Business response:
Dear Guest, We are very sorry to hear that your recent stay did not meet your expectations. Providing a clean and comfortable environment for every guest is our top priority, and we sincerely apologize that this was not reflected during your visit. Your feedback has been shared with our team for immediate attention, as we are committed to improving our standards. Thank you for sharing your experience. We hope to provide a much better stay in the future. Sincerely, Hotel Management
There was a 2 burner stove top, a microwave and a fridge but no cookware or cutlery or a coffeepot . They advertize breakfast but there was none, just a couple of vending machines. The bed was damp so we asked for a room change, they transferred us to a room which had the bathroom ceiling about to cave in and covered with black mold.So we asked to be moved and showed them the pictures we had taken. We were given a different room but the bed there was damp also. All this was surprising to us as it is a relatively new building... read more
Business response:
Dear Aidan, Thank you for staying with us and for your feedback. We apologize for the challenges you experienced during your stay. Our Select Suites offer rooms with cooking facilities that include basic appliances, and items like cookware, utensils, and coffee makers are available at the front desk upon request or for purchase. While complimentary breakfast is not part of our service, guests enjoy the convenience of preparing their own meals. Your comments regarding room conditions, including bedding and bathroom concerns, ... read more
Frequently asked questions about Extended Stay America - Wildwood - The Villages
How is Extended Stay America - Wildwood - The Villages rated?
Extended Stay America - Wildwood - The Villages has a 3.7 star rating with 125 reviews.
When is Extended Stay America - Wildwood - The Villages open?
Extended Stay America - Wildwood - The Villages is closed now. It will open at 9:00 a.m.