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Extra Space Storage
- Self Storage
- Kissimmee, FL
About this business
Location details
4390 Pleasant Hill Rd, Kissimmee, FL, 34746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Everything except the office lady were great! Office lady not welcoming, no smile, not friendly. Couldn’t be bothered to actually tell us where our unit was so we ended up driving around the place 2 times to find it.
Business response:
We sincerely apologize for the disappointing experience with our office staff. It's frustrating that you didn't receive proper directions to your unit and had to drive around twice. The unwelcoming attitude you encountered doesn't reflect our service standards. We're taking your feedback seriously and are committed to improving our customer service. Thank you for sharing this feedback - it helps us do better.
Employee did not have another 20’30’ that was in better shape, it’s was take it or leave it cenario , we just drove 1300 miles so where were we suppose to go, trailer in tow, smh
Business response:
Wael, thank you for the rating. We want all of our customers to have 5-star experiences and are disappointed we fell short. Please call 888-storage with more details so hopefully we can improve your experience next time!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,547 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.