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Extra Space Storage - Hilo, HI
- Self Storage
- Hilo, HI
About this business
Store your belongings at Extra Space Storage on 425 Kalanianaole Ave in Hilo, HI today! Our large selection of storage units, drive up access, exceptional security, electronic gate access, all-hours access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facilit... read more
Location details
425 Kalanianaole Ave, Hilo, HI, 96720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The store employees were great - they were helpful, funny and efficient. I was frustrated with the rates being different than what were posted online. The company changes rates daily, so I am paying $10 more per month than I would have if I had rented a few days before.
Business response:
Thank you for the kind words, Janet. We're glad our team was helpful and efficient. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
It was an amazing journey with an amazing customer service online with Donna Ku’alii. Thank you so much for making May experience an easy one! Mahalo Nui loa!
Business response:
Thank you for the kind words, Salestine! We're committed to providing excellent customer service. We really appreciate you taking the time to share your experience with us. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
awesome
Business response:
Thank you for choosing Extra Space Storage Jontei. We're here to help if you have any questions or need assistance with your rental! Call us at (808) 933-2977 with any questions!
Awesome-ness
Business response:
Hi, Jontei. Thank you for leaving us a rating! Your feedback means a lot to us! Call us if there is anything else we can do to assist you!
The professional customer service was hands down the best experience I ever encountered in renting a storage unit. The internet price was great for the size, cleanliness and security of the facility outstanding. Mahalo for being so wonderful!!
Business response:
Thank you for the kind words, Ti'a! We're committed to providing excellent customer service. Providing renters with clean and secure facilities is our top priority. Call if there is anything, we can do to assist you.
Good location. And the onsite attendant frank was very proactive and helpful
Business response:
Hi David, thank you for your review. We're glad Frank was very proactive and helpful. Don't hesitate to reach out if you need anything!
Easy to rent, variety of sizes, and reasonable price at the Kalanianaole location. This location is not climate controlled, but the units are large and most important - very CLEAN. Frank is extremely helpful with the move in process and easy to reach if needed.
Business response:
Ren, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Call if there is anything, we can do to assist you.
Great customer service with Frank
Business response:
Thank you for the kind words, Emi! We're committed to providing excellent customer service. Stop by the office if you need anything.
Awesome place and people and prices
Business response:
Thanks for sharing your positive experience, Sean. We're committed to being your go-to stop for all your local storage needs! Let us know if we can do anything else to assist you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 367 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.
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