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Extra Space Storage
- Self Storage
- Panorama City, CA
About this business
Location details
8540 Cedros Ave, Panorama City, CA, 91402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I used this storage for exactly five months, on the 2nd of February I evacuated the unit (for which I applied a month in advance for the cancelation). On the 3rd of Feb I was charged the monthly fee as their system had failed to cancel the unit After about 9 to 10 different calls in the past three months, and numerous emails exchanged with the branch directly, speaking with the managers Juan and Melissa, AND district managers over the phone I FINALLY got refunded the monthly fee that was taken out by ERROR on the 3rd of Feb... read more
This place is ridiculous! I reserved the space online, with a half off first month managers special. When it came time to pay out the total was more than the original price, due to taxes and fees. What?! I'm here the day after trying to get access to my paid space only to find out that they put a lock on it, now they are closed and they want me to wait up to an hour for the duty manager that lives in the building to show up. The representative on the phone then said that I should have put a lock on it. Wtf! W T F!!!
My disabled son uses this storage place and I dislike it tremendously. I think they are ripping him off, but that's just my opinion. I can't always get to Southern California to help him out, but from what I heard from him and his former roommate this is not a good place for disabled people. This is hearsay, I know, but I believe it.
The worst customer service i ever experienced. Her name is Melissa and she is claiming that she is the supervisor... she is screaming over the phone.... and i asked her if that's a good customer service and she responded with YES, because i was questioning the late fee charge. they're charging 85$+ 15$ additional? Even customer was late on the payment it's the right to question the late fee that there was charging... then can explain in a very good way.... not scream with the customer..... i worked as a cs and i never treate... read more
Business response:
Sorry to hear that you felt as though you were treated badly, Janice. We pride ourselves on providing exceptional customer service, so we'll look into this and see what can be done to avoid it in the future. Thanks for your feedback!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 930 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.