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Extra Space Storage
- Self Storage
- Panorama City, CA
About this business
Location details
8540 Cedros Ave, Panorama City, CA, 91402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
My disabled son uses this storage place and I dislike it tremendously. I think they are ripping him off, but that's just my opinion. I can't always get to Southern California to help him out, but from what I heard from him and his former roommate this is not a good place for disabled people. This is hearsay, I know, but I believe it.
The worst customer service i ever experienced. Her name is Melissa and she is claiming that she is the supervisor... she is screaming over the phone.... and i asked her if that's a good customer service and she responded with YES, because i was questioning the late fee charge. they're charging 85$+ 15$ additional? Even customer was late on the payment it's the right to question the late fee that there was charging... then can explain in a very good way.... not scream with the customer..... i worked as a cs and i never treate... read more
Business response:
Sorry to hear that you felt as though you were treated badly, Janice. We pride ourselves on providing exceptional customer service, so we'll look into this and see what can be done to avoid it in the future. Thanks for your feedback!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 901 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.