This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Pico Rivera, CA
About this business
Location details
4344 San Gabriel River Pkwy, Pico Rivera, CA, 90660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The customer service here was outstanding, very helpful, and very courteous. I am satisfied with the storage unit. The storage unit and facility is well kept.
Business response:
Hi Ensider1, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (562) 692-7064 or stop by the office if you need anything!
Celia was such a sweetheart, very professional & helpful. She helped us with all of our questions and concerns. This is the kind of customer service more places need. If only we could clone her! Thanks for the amazing service! We appreciated your kindness.
Business response:
Hi Jess, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Celia! Don't hesitate to reach out if you need anything!
I was treated with so much respect, especially during my time of need. When I decided to leave, Lorraine was wonderful checking me out and wanted to make sure I was going to be ok. She is remarkable and I have recommended Extra Space Storage to other people. Thank you so much!!
Great customer service was in n out of office and able to move my stuff right in that night. Lorraine was great help! Site is clean and well maintained prices are decent for space you are getting. And what i love the most it is literally down the street from my house!! :)
Poor management and complete incompetence from the workers not allowing me to acquire my personal belongings from my storage despite paying what I had needed to pay. Would not recommend this company to anyone.
Business response:
Hola, Jose. ¡Gracias por tomarse el tiempo para dejarnos sus comentarios! Nos enorgullece tener un personal experto y amigable, así que nos alegra mucho escuchar que usted tuvo una experiencia tan positiva al arrendar con nosotros.
Our family just started renting a unit at this location in January. We received a notice by mail that they are jumping up the rate by $100. Wow!!!! The notice indicates that the rates are adjusted depending on current market demands but you don't get any proof. We are already looking elsewhere to rent a unit from. They might dangle a carrot in front of you (online promotion) or in person, but they already know they going to bite you BIG! Not only that but the restrooms are always locked, or the toilet is always plugged up. R... read more
Business response:
Your feedback is very important to our team, Jessica. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.
I'm so disappointed after renting with extra space for 9 months. I moved out this weekend come to find my storage unit infested with roaches. I had to throw out a lot of my belongings due to this. This is disgusting! For as much as they charge you would think they would maintain their storage units. Not to mention raising the prices, and being locked out of my unit when I need to access it after office hours, paid for movers and was unable to unlock my storage unit. I could not get a hold of anyone, the next day I called a... read more
Very rude of you to raise my rent 4 months after moving in.. I'm fairly certain no other facilities would do that
Business response:
Hi, Glenn. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
While the facility is well-maintained, price fluctuations are causing me to end my contract with Extra Space. When I signed my contract with them last April, the non-promotional rate I received was for $192. By September, the rate had jumped to $221, and last month the rate jumped again to $254. While I expect rental rates to rise, I didn't expect a 33% increase in one year. To compare similar experiences, in Azusa I had a rental unit for five years and the price difference over all that time was 26%. The office staff were... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 782 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.