Extra Space Storage

Melanie C. 

on Yelp

a year ago

The district manager at this location is straight trash. he promised me a rate of $79 per month and then raised it to $133 per month with no notification that it was being raised. I continued paying it for about six months and then requested to please go back to my original payment that I agreed to of $79. He denied my request because he said I've been paying for six months so I can keep paying this rate this place is trash do not store your stuff at this location. I repeat, do not store your stuff at this location. They wil... read more

Valerie K. 

on Yelp

2 years ago

While this storage facility is nice, i had my storage for 3 months and they tried to increase the rent $80.00 a month. Totally ridiculous. I am looking for a new place that does not do that. 

Albert F. 

on Yelp

3 years ago

Well shoot i moved here because Foothil Vineyard doubled my rent. So I moved all my stuff in here about 4 months. What ya know it they also just double my rent. I understand times are changing but doubling the rent seems a bit much. Too bad. 

Cali Kai E. 

on Yelp

3 years ago

I called Michael at this facility to cancel my storage unit on the 26th of the month. I was asked when I wanted to move out. I said by the first of the upcoming month. I was told I needed to provide a credit card so I could be charged a prorated month. I was confused by this as I thought I paid my month from the 1st thru last day of month. So I enquired why if I was on auto pay would I owe anything? When Micheal explained that he needed the card number because he doesn't have access to the auto pay information, I tried to ex... read more

Mary O. 

on Yelp

4 years ago

this storage facility has bad or no security at all. our storage unit was broken into. lock cut off. we have not heard from the manager at all. plus he lives on site and this has happened more then once!!!!! we were not notified nor the police last break in. 

Rob L. 

on Yelp

7 years ago

Well, know this. After a few months EXPECT at least a $25 monthly increase. This is a month to month deal so they can technically price the unit each month however they want to. Just talked to them and they told me that exactly. So if you want the insecurity of not knowing what your payment will be month to month. Extra Space is the place. I am very detailed when I rent stuff like this and they were able to get that one over on me. Now my "good deal" on a unit is no longer a good deal. Next time I'll do a real contract. 

Bryan E. 

on Yelp

9 years ago

I'm only giving this place 2 stars because I do think they have a pretty secure facility. We had our trailer here for approximately 18 months. Over that period, we had our rent increase 3 times, nearly $20 per month. Certainly a "thanks for your loyalty" message to send to your customers. We recently sold our trailer and since we are a few days into the month, attempted to get a partial refund for the month since we no longer will need the space. The wife was met with rude, don't care about your business, attitude. I underst... read more

Chelsea J. 

on Yelp

11 years ago

They have a bunch of banners out front that say '1st Month Free Rent'. Yeah those units don't exist. Not just they weren't the size I want, they have zero of them. But they have 12 banners so that is nice. Woman inside was polite but they need to take the banners down. 

John S. 

on Yelp

13 years ago

AVOID!!!!!!! I brought my stuff here because they advertise good rates online. However, they have raised my rates 3 times in less than 1.5 years, a 30% increase in monthly fees. I was supposed to pay $59/month. However, they add a $9/month insurance fee to all accounts, regardless if you have your own homeowner's or renter's insurance (which covers your belongings ANYWHERE in the world). Now they want $87/month. I'm looking for a new location. Oh yeah, they still advertise my 5 x 15 space for $59/month but they're asking me ... read more