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Extra Space Storage
- Self Storage
- Roseville, CA
About this business
Location details
100 Junction Blvd, Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My rate was increased without any notice. I e been there 4 months, totally unacceptable I'm on auto pay so I didn't catch it. I'll be looking elsewhere
STAY AWAY!! this place is the worst. first there's some jerkwad that drives around in his little cart and harasses you if you're there for more than hour, even if you're trying to get things organized or looking for something. then there's the REALLY BAD part, the rent went up 78% in 8 months. i call this theft. like i said, STAY AWAY!!
Business response:
John, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please stop by the office or give us a call at 888-STORAGE if we can help you with anything.
The district manager at this location is straight trash. he promised me a rate of $79 per month and then raised it to $133 per month with no notification that it was being raised. I continued paying it for about six months and then requested to please go back to my original payment that I agreed to of $79. He denied my request because he said I've been paying for six months so I can keep paying this rate this place is trash do not store your stuff at this location. I repeat, do not store your stuff at this location. They wil... read more
Business response:
Hi Melanie, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
While this storage facility is nice, i had my storage for 3 months and they tried to increase the rent $80.00 a month. Totally ridiculous. I am looking for a new place that does not do that.
Business response:
Thanks for the review, Valerie. We appreciate your honest feedback about our rates. We will be sure to review your feedback further internally. Please give us a call at 888-storage if you would like to discuss this further!
Well shoot i moved here because Foothil Vineyard doubled my rent. So I moved all my stuff in here about 4 months. What ya know it they also just double my rent. I understand times are changing but doubling the rent seems a bit much. Too bad.
Business response:
Hi Albert, thank you for the feedback. We're sorry to hear you're unhappy with your experience. The value of our units changes from month to month based on market values. We adjust rates periodically to reflect the current value. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
I called Michael at this facility to cancel my storage unit on the 26th of the month. I was asked when I wanted to move out. I said by the first of the upcoming month. I was told I needed to provide a credit card so I could be charged a prorated month. I was confused by this as I thought I paid my month from the 1st thru last day of month. So I enquired why if I was on auto pay would I owe anything? When Micheal explained that he needed the card number because he doesn't have access to the auto pay information, I tried to ex... read more
Business response:
Cali Kai, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
this storage facility has bad or no security at all. our storage unit was broken into. lock cut off. we have not heard from the manager at all. plus he lives on site and this has happened more then once!!!!! we were not notified nor the police last break in.
Well, know this. After a few months EXPECT at least a $25 monthly increase. This is a month to month deal so they can technically price the unit each month however they want to. Just talked to them and they told me that exactly. So if you want the insecurity of not knowing what your payment will be month to month. Extra Space is the place. I am very detailed when I rent stuff like this and they were able to get that one over on me. Now my "good deal" on a unit is no longer a good deal. Next time I'll do a real contract.
I'm only giving this place 2 stars because I do think they have a pretty secure facility. We had our trailer here for approximately 18 months. Over that period, we had our rent increase 3 times, nearly $20 per month. Certainly a "thanks for your loyalty" message to send to your customers. We recently sold our trailer and since we are a few days into the month, attempted to get a partial refund for the month since we no longer will need the space. The wife was met with rude, don't care about your business, attitude. I underst... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,333 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.