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5431 Lemmon Ave, Dallas, TX, 75209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Thank you Migel and Deborah for making my storage experience so pleasant. The facility is very clean and secure. This is an excellent choice for anyone with storage needs.
Sometimes your house does not have enough closet space and you need a little extra room, this is your place! Well-kept, clean and secure, with management right on site. Their rates are pretty reasonable, especially given the location they are in.
The process was easy, the facilities are clean and the staff was extra helpful. They went above what I needed and addressed all of our needs and concerns. There was nothing more to ask about or inquire on our end. I recommend this location.
I was very impressed with this place! I only needed a storage for a month and I found extra space storage offering the first month for free!!! The customer service is great & they had all the accommodations I needed. I was very impressed with the cleanliness of the place as well. I would highly recommend extra space storage to anyone!
Worst self storage company ever. No security cameras within the building. No building access system to each building - a literal free for all the homeless to steal your contents. Homeless hanging out when office is closed, including during the week. Restrooms have a constant flow of homeless going in there. If you want your stuff stolen, this is the place to go. And theives carry hunting knives to slash open your contents, so better be prepared when you go in the building!
Business response:
Thank you for sharing your feedback with our team, Winston. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at (214) 599-9424.
Grossly negligent. Do not use this location. We've had our unit burglarized twice in 30 days and items stolen both times. The first time we had multiples TVs stolen. The second burglary the unit was completely ransacked- cut into every box and took a ton of valuables, both sentimental ones (why?!) and costly ones. The first theft involved 10 units. The second involved 40 units. This location has no interior cameras and after the first issue James told us "DPD won't do anything since we don't have cameras". Furthermore, the l... read more
Business response:
Hi Mary, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (214) 599-9424?
Do not use this location. We had our unit broken into. It was all very suspicious. The back fence is not secure. The doors have no codes on them so anyone can come and go as they please. Very few cameras. When I called corporate to report a complaint about what terrible shape this was all in they said the crime and homelessness was bad in the area. That was their excuse. Other people have had the same experience here even though the manager lied and told me that they had not had a break in since last October. I spok... read more
Business response:
Thank you for taking the time to share your feedback, Virginia. We're sorry to hear about your experience. Please don't hesitate to reach out to us if there is anything more we can do for you. Thank you for choosing Extra Space Storage.
Just noticed another jacket is gone. If you want to help, admit someone from your company had access to my unit and stole my belongings and return them or reimburse me for those items. You should not be in business if this is how you treat your customers, or anybody for that matter!
Business response:
Hi Jordan we really appreciate you taking the time to leave a review. Providing a positive self-storage experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (214) 599-9424.
Extra Space Storage told me I had a 10 x 10 unit on hold on Saturday 9/12/2020. So on Monday 9/14/2020 (closed on Sunday) I called to pay for the unit so movers could start moving my things in. Problem: "Somebody leased that unit." How can someone lease it when it's on hold for me? I tried to speak with a manager but they would not return my calls. Robert or Brittany were asked to call me. DO NOT LEASE FROM THEM. THEY ARE NOT HONEST AND TRUSTWORTHY. Phone calls are not returned and you get a completely different st... read more
Business response:
Hi Maggie, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
Extra Space Storage has a 4.9 star rating with 1,051 reviews.
Extra Space Storage is closed now. It will open at 6:00 a.m.