Extra Space Storage

kristen b 

on BBB

2 months ago

I regret the day I signed up with this storage company because I have nothing but issues after issues. The manager **** at the store in *************** is beyond rude. He lacks customer service. I paid over 270 dollars to move my things on a earlier date which he attempted to charge me full price till i advised that it should be pro rated being that I will not be accessing the entire month. Thats when he agreed and gave me the price. I have lupus and im in kidney failure, which puts me in the hospital alot. I was admitted in... read more

Denise S 

on BBB

2 months ago

******** company!! They DO NOT honor their word. They lie and cheat and take financial advantage of disabled seniors. Do yourself a favor AVOID this place!! 

Lana S 

on BBB

2 months ago

HORRIBLE & UNETHICAL We pay for climate controlled area. Their a/cs malfunctioned, they didnt tell anyone and our furniture is molded and mildewed. They have not corrected the issue & will do nothing to fix our furniture. AND we just received notice they are increasing our rates by $83.00 month - increasing the monthly rate to $258!!!!!! Do not do business with them! 

Connie R 

on BBB

3 months ago

I rent 3 units at the ******* and ****** location in ********, **. I've been a customer for at least 5 years, since they bought out the storage facility on 81st and ********* Due to my physical disabilities, I have direct payment set up through my bank and have never been late on my rent. Because I hired this location manager's girlfriend, ******** ******** changed my direct payment plan so that he could accrue late payments, rent out additional units without my knowledge, try to evict me, and send my belongings to auction. ... read more

thomas t 

on BBB

3 months ago

Predatory...that's all you can say. I am subject to +15% annual increases for two units. Get in in the door and stick a knife in your back !! 

Lc 

on BBB

3 months ago

When I signed my contract with Extra Storage Space my contract said it was ***** a month because of military discount. ONE month later it ***** a month. This company is a scam. When I spoke with the mangers about my situation they told me that happen sometimes, the price goes according to the market. Do Not do business with them. YOU WILL REGRET IT 

Fernando S 

on BBB

3 months ago

I used to be pleased with this company until my price doubled within months. I was paying $194 last year for a 1020 and literally from one month to another the price doubled. Now I was hit yet again with another price increase making my new monthly rate almost $400. An near 110% increase in such a short time period is ridiculous and abuse by this company. I will be scheduling a move and going else where that has reasonable rates. 

Jennifer R 

on BBB

3 months ago

Wish I can give a negative star rating to this scam of a business.First and foremost there is nothing on there website stating or indicating that any price on there is promotional. The bait and switch tactic is predatory.I initially rented the unit for $78 a month and my rent has increased to a whopping $140 a month the women on the phone stated they sent over a letter telling me about the increase but I never got anything. If I would have I wouldve canceled my contract with them immediately. I live pay check to pay check an... read more

Nicholas F 

on BBB

3 months ago

A 1-star rating is more than this company deserves. I rented a 10x10 unit from them for $55 per month, and after 4 months my rent has been increased to twice that amount. I will be looking for another unit. This is criminal, and I really don't know how it's even legal. I will be speaking to an attorney.