Extra Space Storage

Gilberto V 

on BBB

3 years ago

Just move in. Great facilities and supportive staff. Bad note, the price during the online reservation didn't mention anywhere the mandatory insurance (+ 18% on the total price). They let you know just when you are there :(:( 

Joy W 

on BBB

3 years ago

I wasn't sure how close this unit would be to house but being a Life Storage patron in the East I had to check out this one in Cedar Hill and was I correct. It's only miles from the house, just perfect. I reserved my storage unit online, which seem to makes things a lot easier for sure when checking in. I was greeted by Amanda Taylor the Store Manager who was very, very nice and more than helpful. Just in the short moment of the encounter with her and her professionalism, I knew my property was safe on this property. It was ... read more

Cindy N 

on BBB

3 years ago

Life Storage on 1625 S Ashland in Chicago IL is such a clean and updated facility. The Manager Tyesha is 100% awesome. She cleans that location spotless and always has a smile on her face. Explained everything in detail and helps you understand. I highly recommend this location. 

Ross L 

on BBB

3 years ago

Andre J**** (Store Manager at Life Storage, 90 Oak St, Roswell, GA 30075) is a true professional, he is pleasant, courteous and helpful; and he is the reason I chose to stow some of my belongings at Life Storage. Thank You Andre! Regards, ******* * 

kassem c 

on BBB

3 years ago

We had a great service which made us to rent onsite on first visit. Ms. Mara and Ms. Mardi made it pleasurable to deal with them and offered best service with a smile. Mara explained all the details and the information need to know. She's such a wonderful employee to deal with. She told us the difference between Life Storage and others. Finally convinced us to rent a storage with pleasure. She's very helpful and kind professional person. 

Nancy M 

on BBB

3 years ago

Just got a 10x20 storage unit in Tampa FL Life Storage location. Friendly staff, good tips, nice supply of everything you need-boxes, bubble wrap, etc. Only met Jesus so far and he seemed great, so far so good! 

Sandra W 

on BBB

3 years ago

Christine at the Antelope,CA location was extremely helpful! The facility is clean and well maintained. They have great hours and the security at this place seams to be great. I can tell Christine enjoys her job, she had answers to all my questions and knew what was going on at this facility. She shows that she cares about the customers too. She called them by their name, that’s important to us. I would highly recommend this place. 

Marisa C 

on BBB

a week ago

Due to circumstances beyond my control, I had to move without a new address. I got rid of half my belongings, furniture, etc. and placed the rest in a 10X10 storage unit at what was then called Life Storage, now Extra Space Storage. This was in January of 2023. I'm sure I had an intro rate but it has continuously increased. Only once in 3 years did I get a notice of a pending increase. A couple of times prior I was able to negotiate a more reasonable rate, but one point it was up to $250/monthly. Now I have been paying $200 ... read more

Dan R 

on BBB

a week ago

What a scam. My rate nearly doubled after just 4 months. The website said web rate and inferred that was going to be my monthly rate. No asterisk or limited promo offer label during the sign up process. The *** does say rates will be adjusted from time to time. But nearly doubling the rate after 4 months is ridiculous. I called the customer service and was lectured about market costs with zero empathy and no help. On top of that I was called by the local staff a few weeks ago and crudely interrogated about one of their carts... read more