Extra Space Storage's cover image

This profile has been claimed by the business owner or representative.

Extra Space Storage

4.8

About this business

Location details

15626 N Cave Creek Rd, Phoenix, AZ, 85032, United States

Get directions
WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.8797 reviews
Select a rating
Mike U.'s profile image
Mike U. 
rating
4 years ago

Facility is well kept and the staff is very helpful. The hand cards are very convenient & climate control is a big plus too. 

Business response:

Hi Mike, thank you for taking the time to share your experience with us. We know that our customers value well-kept facilities and helpful staff, so we do our best to make sure we are able to provide that! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Give us a call at 888-STORAGE if there is anything, we can do to assist you. 

Rafaela A.'s profile image
Rafaela A. 
rating
7 years ago

Used this location for about 3 months while moving. Kim, the manager was very nice to work with and professional. The place is kept up and clean. Carts are located in each building and almost always available. My only complaint is that the inside units are not kept that cool. It's just evap so if you really want it kept cool this one may not be for you. The ones will A/C will probably cost more. For the money, this one worked well for me. 

Danielle D.'s profile image
Danielle D. 
rating
10 years ago

Within minutes of inquiring online I received a call. I went to the storage place that day and was given a tour. I was informed of all of my options, including up/down size at any time and only the monthly price changes (no additional charges), my contract was thoroughly explained including charges, monthly billing, if I pay in advance it would be refunded, 10 day cancellation policy. It turns out I didn't need the space. About 7-8 days later I removed my lock, it only took a few minutes to process the check-out. Everything ... read more

Bobby D.'s profile image
Bobby D. 
rating
10 years ago

Chance is the greatest. He helped us from beginning to end with everything and greatly reduced the stress that accompanies moving. He is friendly, clean and knowledgeable. I highly recommend this facility when comparing storage locations because there is definitely a difference in quality and value. 

Pat P.'s profile image
Pat P. 
rating
10 years ago

Staff is very friendly and efficient. I was in and out within 15 mins. Only complaint, I have is day of move in, there was a lock on the unit, which was a surprise, apparently the staff forgot to unlock the unit. I called the emergency line and they contacted the office right away, a team member was there within 20 mins, very quick service. She was also very apologetic and nice. I would definitely rent here again. 

Suzanne S.'s profile image
Suzanne S. 
rating
11 years ago

This place is great but I wish I could give them a 4.75 ONLY because they are not open on Sundays and I REALLY needed a unit on a Sunday. BUT!!!! I liked them soooo much that I waited (I put all my stuff for storage if front of my house overnight) and went online first thing Monday morning to reserve a space and got a call within 3 or 4 minutes from Kim at the storage place asking me if I had any questions and letting me know she could help me, in office, with everything. 

Joel C.'s profile image
Joel C. 
rating
4 years ago

After my 2 star review on yelp they requested that I give them a call to discuss. After having to go through three different people and three different phone numbers all I got was it is a month-to-month lease and they can price it anywhere they want. What a horrible experience. Geez 

Business response:

Joel, thank you for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Our team would like to speak with you about your concerns. Please give us a call at 888-storage. 

Jon M.'s profile image
Jon M. 
rating
4 years ago

I walked in here looking for a storage unit. There were no other customers there but the woman at the desk did not even acknowledge me. She was not friendly, offered no greeting and when I asked the price for a small unit, she didn't know and had to look it up. How does someone who answers the same basic price question so many times not know the answer? The price she quoted is very high(about $100 month compared to other places around $60). They also require insurance. They do not offer 24 hr. access either. There is also... read more

Business response:

Jon, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Stop by our office if you need assistance or have any questions. 

Juan S.'s profile image
Juan S. 
rating
5 years ago

Everything was great customer service was spot on loved the units but realized when I left that I didn't get my 1st month free even though they have a promotion going for first month free even reserved the unit online and everything just disappointed in the false advertising. 

Business response:

Thanks, Juan. We are sorry to hear that your experience with us fell short of expectations. We are always looking for ways we can improve. Your business means a lot to us, so if you have any additional feedback, please don't hesitate to contact us at 888-STORAGE 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 797 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.