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Extra Space Storage
- Self Storage
- Lakeland, FL
About this business
Location details
6445 Florida Ave S, Lakeland, FL, 33813, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Efficient. great customer service! very helpful. We are not that greatest on our ipad- when we called, the office lady was very patient with us. We had to call her couple times and she was very gracious each time. Great location for us. Very easy to get in and out of the storage park Extra space works with you to help in every way
Business response:
Thank you for the kind words, Jay! We're committed to providing excellent customer service. We're glad our team was able to help. Don't hesitate to reach out if you need anything!
Lethal Kelley provided excellent customer service. My husband & I were very impressed. Very clean, well kept area.
For your excellent service
Excellent service
I got locked in before 10 pm at the gate called and spoke to 2 people that called the manager waited 2 hrs for help and nothing what if there was a baby in the car or I needed a EPipen.. not everyone has the luxury of 2 vehicles or help I would have bn there until 6 am if the hrs for the gate are posted even if it's right on the minute it should open I thank God my partner was able to get me but you as a company should have measures in place for situations like this and not ignore the costumer I know I am just one number ... read more
Business response:
Hi Alberto, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-storage.
My A/C storage unit is right next to outside door which defeats the purpose of paying extra for A/C if other tenants leave the door open and walk away. There is also no camera to alert the office that the door has been left open. Either way I'm screwed.
Online said zero down and I still had to pay over $100 for a 5x5.
Business response:
Thank you for leaving us a rating, James. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (863) 644-5544 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,656 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.