Extra Space Storage

Ladonna B. 

on Yelp

3 years ago

I went in to pay my rent I had cash he told me that they haven't went to the bank and my repo se was ok I have him 200 hundred dollars for him to tell me he doesn't have $4 change and that it's not there responsibility to have change I'm a very rude way if it's not there job as a business to have change then who's is it he was very rude and unprofessional I will not recommend this place of business to anyone very rude. 

Brian J. 

on Yelp

3 years ago

This review is a bit late, and I'll try to keep it short, but I feel it's necessary. My storage unit was burglarized sometime between August 2021 and January 2022. The unit next to mine was empty and left unlocked by the storage facility, and the thieves went in and broke the metal wall between the open unit and mine, and stole various belongings. Apparently they burglarized other units because the police were there taking blood samples when I arrived (I guess the thieves cut themselves while stealing). I had to file a polic... read more

John Z. 

on Yelp

4 years ago

Don't rent from these crooks. They are bait and switch and will drastically increase your rate at any time. Im reporting them to the Better Business Bureau. 

Lisa D. 

on Yelp

4 years ago

I have to disclaim this review with saying how incredible the staff is. They're always helpful, always smiling! BUT their rodent problem is out of control. SPOILER ALERT: most insurance policies classify rodent damage as exempt. None of this was covered under my renters insurance (USAA) nor the Extra Space Storage insurance that I purchased as a backup. After this summer's wildfires I visited my unit to grab winter clothes and found it covered in almost an inch of ash. There's a 1 ft gap in between the units and the roof, ... read more

Marissa S. 

on Yelp

6 years ago

I've rented from this facility for several years but for the past few months the service has definitely dropped. Went into the office in July to make my payment and the customer service rep refused to accept my payment which was cash because the office was scheduled to close in 9 min. I was told that they don't accept cash prior to closing but that information isn't in any of my disclosures. Not sure why that's my issue. Reported the situation to the manager the next day, but he seemed to care less. Went in today (last day t... read more

JeannieMarie M. 

on Yelp

8 years ago

The people working there is great but I'm Not happy at all with their policies. I came in before the 10th of the month and told them I needed a prorated amount as I'm moving everything out on the 14th. I gave them a 30 day notice on the 15th of Feb. so it would be covered. They wanted a full month payment even though my stuff would be out in the 14th. One of the ladies who was working with me said she would talk to her boss took my number and I didn't hear a thing. So now when I come in to see if I could pay up to the 15th I... read more

Dana R. 

on Yelp

8 years ago

Pro: The unit was a good size, stayed dry and no evidence of rats. Con: They consistently raised the price of the unit. Moved out before the end of the month and they are charging us for another month. supposedly we were supposed to let them know by the 10th which was never told to us, nor was it on any of the paperwork we received. When I called the office to try to get the charge reversed the woman who answered was absolutely giddy to inform me that I was getting charged for that extra month. I have learned that ... read more