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Extra Space Storage
- Self Storage
- Northborough, MA
About this business
Location details
456 Main St, Northborough, MA, 01532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The Extra Space Storage has charged me excessive storage fees and late fees. I am paying 348 a month and started at 148. Now Im dealing with mice infestation at the ********, ** property. The employees are rarely in the office and always have a return later sign on the door. I went there on Saturday 11/4 and had to clean piles of mice f**** on my storage containers before I could retrieve them. When I went to complain the sign was on the office door about I will return later. I can never get customer service, and the employe... read more
They will raise your rent will double in a short amount of time.This company has changed ownership several times. It's now listed as Extra Space Storage or Life Storage. I was renting from them for several years - but over the past 2 years, my rent is now double (for a 6x9 small space). My latest bill is now $134. for this tiny space. Yet, they advertise this same space for around $35 bucks a month. DO NOT BE FOOLED. They will increase your rent very quickly to double that amount in 1-3 months (look up their ****** and Yelp ... read more
This company is fraudulent and a rip off. They will scam you out of your money with many fees and when there system is glitching they will take no responsibility for the reason your payments are delayed. They need to get rid of ALL ExtraSpace Storages!
I have made a ftc complaint these people at this location ***************************************************************************** would not cancel my contract.
Extra Space Storage is a ******************** They take over existing local storage companies and then immediately implement their no notice price increases, with ongoing price increases every 3+ Mo. I moved from one of their locations a year ago and they just purchased my new location, they immediately increased the rent 35%, no notice. Take a look at their one sided agreements; their goal is to monopolize a local/regional market and then extract unfair pricing. They are doing what Corporations call a "Roll-Up Strategy" pur... read more
Bait and switch prices. Do not rent with them! Month to month renters will receive a rent price increase on their units 3 months in. The price doubled from $158 to $258 on a unit that still had their web offer online listed for $158. When I called in they were unrelenting and offered a small adjustment off but warned this happens TWICE a year! Shady crooks.
I don't know what is going on but there's clearly something very shady going on. Originally Life Storage, they announced Extra Space was buying it and suddenly (and without notification) they raised rent by 50%.Calling them was an exercise in frustration. The manager, who would not provide me any information for other people I could discuss the issue with, told me they can change the rent whenever they want to whatever they want. I hope enough people read this so they know not to trust this company. What a disaster.
Extra Space Storage in *********, ** should be ashamed! I've been a customer for 3 years. The first time, they honored the original rate, and less than 6 months later, upped the rate by 50%. I looked online and found a "special" so, I emptied old unit and got new rate. Now 1 month later, I received a 3"x5" postcard in the email, (dont know why cause I conduct all payments and notifications electronically) that as of 1 month from now, they want to up my rate by 53% "due to changes in market conditions" REALLY???? 1 month late... read more
If it were possible I would rate Life Storage( now Extra Space) a zero. I travel for my job and I had to search for a reasonable rate on a storage unit. I found a rate of $159 for a 10x10 which is not cheap but doable. I received a message that Extra Space purchased this company. I was not alarmed because I had rented from Extra Space years ago and they were great. I went on line to pay my bill and my rate was increased by $65. This is not acceptable. I rented a unit at the ****** location and in 2 years the rate never went ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 3.7 star rating with 925 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.