Extra Space Storage

Dr. LaTanyua B 

on BBB

2 years ago

I'm a healthcare provider, & stored my things with Extra Space Storage in ** during the ******19 pandemic. I live in NM, but I stored my items where my family could get to them, in case something happened to me. I returned to ** in June of 2023 to move out of the unit, & discovered the entire contents of my storage unit flooded, & covered in rodent ************** I was told that their facility was damaged by Hurricane ***, & a rodent infestation from a construction project in the adjacent building that my unit shared a wall ... read more

Joshua Z 

on BBB

2 years ago

They more than doubled the rent after only one year. Sure the original price was promotional, which expired after only 3 months. What they are trying to raise it to now is even higher than the "regular" price. They are complete scam artists and there is no accountability. 

John N 

on BBB

2 years ago

Mice and rat infested unit was advertised as safe and clean. The Italian leather living room set, ****** and ****** bedding and all linens were destroyed. Annual increases the last 2 years were 18% & 15%. 

Thomas G 

on BBB

2 years ago

My **************** experience was great but overall they just took my money without honoring my contract or notifying me of any changes to it. My April bill went from 124$ to 144 buy **** and from 144$ to 186$ by August.I was not sent and letter of notification at all.. I pay automatically and just get a notification of once my card is debited.Its just bad business. I quickly got my Storage removed before Im ripped off again. 

Nancy L 

on BBB

2 years ago

My storage space increasesd from $79 to $160 a month in three years with no notification. 

Keaton D 

on BBB

2 years ago

Rat pee and poo caused us to throw away thousands of dollars of furniture and wedding gifts along with other sentimental belongings. We paid for insurance prior to but have received absolutely no help. Only transfer after transfer no one could help us no matter who we called. We are going to take this to the news and continue to find ways to warn the public about the disgusting lack of care as well as customer care. If we do no receive an acceptance of our claim we will be suing immediately. TERRIBLE COMPANY TERRIBLE CUSTOME... read more

Jeremy R 

on BBB

2 years ago

Just now learned that my storage rent has jumped from $65/mth to $94/mth. This is quite a hike, not to mention I received zero notice on this inflated increase so I don't really have much choice but to pay. I will however be removing my items from Storage Express as this is poor taste in business practice. It's a shame a company would do this in our current economic climate (crisis). 

Frank 

on BBB

2 years ago

This whole place and Extra Space Storage is a scam. I rented a storage unit at the location of *****************************************************************. At first, they tried to charge me a late fee because they didn't have my credit card information since this storage space was originally owned by Smart Cube. Before I moved out, I was informed that I would not have to pay for the storage fees for the entire month if I moved out at the beginning of that month and I would only have to pay a percentage for that month. ... read more

Sharon K 

on BBB

2 years ago

In a year's time, my rent has gone up 89%. Yes, they have notified me, but this is insane. They do not offer annual leases, either, so they can keep up these practices. I'm going to contact my state's consumer protection and my state representatives to see if these practices can be limited.I'm also wondering why they would need to raise my rent 89% when the same unit is being advertised online for less than what I leased it for when I signed up last year? The office turnover rate is high and they've made no improvements to t... read more