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Extra Space Storage
- Self Storage
- Charlotte, NC
About this business
Location details
3308 South Blvd, Charlotte, NC, 28209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Mistakenly signed a lease online thinking payment would be taken upon move-in like other facilities I have used. Immediately realized my mistake, and called to inquire about a refund. Response was a snicker and annoyed "well I guess I'll have to move you out now." Mind you I've never set foot on the premises. Seems to be a nickel and dime operation, will be advising all to stay away and look at other options.
Business response:
Hi Aaron, thank you for taking the time to share your self-storage experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
I have a storage unit with extra space storage, as soon as they found out I had cancer an couldn't move my stuff ,they went up on unit to 164.00 for a 10x15 .I explained my situation an they said sorry cost of living! Dont rent from them ,they definitely will go up on you as soon as possible!
Business response:
We're sorry to hear about your experience at this storage facility, Stan. We really appreciate your feedback. Can you please call us at 888-storage? We'd love the chance to make this right.
This initial start to this was good everyone was friendly and helpful. I've had my things at the facility for about a year so I never really had to deal with them with the exception of my rate increasing once. But moving out was a nightmare. I partially blame PODS but also the storage facility. I had a temporary PODS drop off to load my items from my storage for a cross country move. I'm facilitating all of this while half way across the country. I have the PODS delivered and get a call from the staff kind of angrily that ... read more
I randomly received a notice that the rate is going up for my unit 15%. There's no explanation as to why and I've had my space for less than 4 months. I double-checked my lease and found this buried clause (which is certainly not something they highlight when they're leasing a unit): "All terms in this Agreement are SUBJECT TO CHANGE upon thirty (30) days written notice to Customer, including but not limited to, and without limitation, Monthly Rental Charges, late fees and other charges." So, AT ANY POINT, they can chang... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,576 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.