Extra Space Storage

Frank 

on BBB

2 years ago

This whole place and Extra Space Storage is a scam. I rented a storage unit at the location of *****************************************************************. At first, they tried to charge me a late fee because they didn't have my credit card information since this storage space was originally owned by Smart Cube. Before I moved out, I was informed that I would not have to pay for the storage fees for the entire month if I moved out at the beginning of that month and I would only have to pay a percentage for that month. ... read more

Sharon K 

on BBB

2 years ago

In a year's time, my rent has gone up 89%. Yes, they have notified me, but this is insane. They do not offer annual leases, either, so they can keep up these practices. I'm going to contact my state's consumer protection and my state representatives to see if these practices can be limited.I'm also wondering why they would need to raise my rent 89% when the same unit is being advertised online for less than what I leased it for when I signed up last year? The office turnover rate is high and they've made no improvements to t... read more

MIKE S 

on BBB

2 years ago

f I faced and the company's not-so-cool behavior. From joining on June 20, 2023, till they pulled the plug on August 11, 2023, my time there was filled with a lack of professionalism, poor management, and zero care for our safety and well-being.Okay, so they told me I'd mostly be at the Wooster Pike spot, but guess what? I ended up ping-ponging to different spots daily. Not what I signed up for, totally not chill. ??Safety? Not their strong suit. On July 31, 2023, I had insulation raining down at ******** Avenue. Asked for a... read more

Ashlee T 

on BBB

2 years ago

I sent this to the location on ******************* in *********** twice with zero response:'I've only been renting my current storage unit since 1/17/23. After only 6 months, my rent was raised 32% in July!! How is this acceptable to treat your customers? It went from $106 to $140 monthly. It's an outrageous increase. Please rectify this.'They could care less and it shows by them not responding. Profits should matter but this is a cruel and heartless business practice to price hike so drastically. It's just horrible to take ... read more

JOYCE G 

on BBB

2 years ago

I tried to log into my account and pay for my storage online on 8/7/23 when i attempted to log in they had change the name of the company and request that i create a new account under ********************** so i did, when i say the amount that was showing was incorrect, so i called the office and spoke with ****** and was told i would have to send in bank statement for **** because it was showing i owed, i sent that in and got the run around for a week telling me her manager was in CA in training and accounting was looking i... read more

Celeste D 

on BBB

2 years ago

I pre-paid for a year to avoid a rate increase. When I scheduled my move out the told me they can only refund full months so I am stuck paying for 3 weeks after I leave. They can rent that space and be collecting twice !! That is very dishonest. 

Carly H 

on BBB

2 years ago

Walked in to the office in ********** asked questions paid a bill and then asked how to get out of a contract with them. The "manager" at least claims to be gave me false information as I had 2 spaces. I asked about the larger space and when the next time I would be charged is. He/She told me it would be the 8th of August and if I move out by the 7th I have until the 28th for the smaller unit. I proceeded then to move everything out of the larger space and felt relief for being helped. On the 8th of August and 9th of August ... read more

Karree L 

on BBB

2 years ago

Extra space storage franchise. **** ********., *****, **. Does not honor web advertisement.They choose to log that you have signed your lease in store. Instead of on the web.I had 11 units. Excellent customer.. highly successful business woman can see between the lines that $111 was going somewhere but most definitely not in my benefit.I called Headquarters talk to ******* about ******, who runs that particular franchise. Someone is to be coming in contact with me in the next 48 hours.Since Im great friends, with consumer pr... read more

David M 

on BBB

2 years ago

Deceptive business practices are used by Extra Space Storage. I rented a covered outdoor storage space for my vehicle at their *********-************************ location in ******. No mention was made of the $60/month rate being promotional. Three months later they supposedly sent a notice of rate increase to $120/month. I did not receive this notice. When I contacted the manager of the facility he said I should take it up with the post office. I asked why they dont use communication with verifiable receipt method like a tr... read more