Extra Space Storage

Aundrey L 

on BBB

2 years ago

This company in ********* ******** has integrity issues , fees were raised without knowledge, they watch u bringing merchandise in , I believe they raised your rates high to keep your merchandise or inventory ,rental was raised twice , and multiple times tried to go in my bank unauthorized,I was told one price what I owed , then manager tripled the price , stay away from this place !!! 

Neil O 

on BBB

2 years ago

If it could be 0-stars. We had a wind storm back in December my units door was ripped out and left blowing in the wind Im pretty sure my units were the only ones damaged. Anyways I didnt get a email or a phone call from site management but rather from one of my neighbors! The gentleman sent my a picture of the damage, and the other units door wasnt ripped out but it had been pushed up by the wind. The fact that the management didnt bother contacting me is just lazy. So I had to to secure the door myself. I asked about a disc... read more

Patrick E 

on BBB

2 years ago

I rented the storage unit from them about a week and a half ago and last night I had got an envelope on my storage unit door that stated pursuing the contract their terminating my determinating my contract and when I wouldn't ask the person up front what was the reason they said that they were not a good fit for me they didn't say anything else it didn't say that I've done anything wrong just that they were not a good fit for me and so I asked are they going to give me my money back they said no and again to me that seems wr... read more

Ada H 

on BBB

2 years ago

I had to extend my payment because I got a new job. I called and spoke with the manager **** in the ******** road office. He agreed to work with me for this month, and told me he left notes in the computer. I had a nasty message from an employee named ******. I asked her if she had read the notes, and she said she had. She then got angry with me when I said darling I have already spoken to someone about this. She then told me not to call her out of her name, and I have NEVER had someone get upset about being called darling. ... read more

Lisa R 

on BBB

2 years ago

If I could give 0 stars I would . Moved into my unit on 2/23 at one price and on 4/1 notified my unit price increased 35% my price went from ****** to ****** a month . I feel this is a very deceptive practice, get you in one price bait and switch . I have vacated my unit and will NEVER DO BUSINESS WITH THIS COMPANY THEY ARE THIEVES. WORST BUSINESS PRACTICE EVER!!!!!nnn 

Laryesa A. 

on BBB

2 years ago

I paid the money due to extra space storage and they took the money for me it to vacate/move my personal items from their storage facility on a Sunday.( my only day that I am off work). Mind you I rented a U haul truck and paid for help to move me. I was not able to complete the move due the facility elevator was out of order and there was NO ONE available to let them know. So I was not able to move, had to return the rented truck ( I paid for and was not able to use it; for nothing), and money to vacate the premises. Now th... read more

Candace B 

on BBB

2 years ago

My name is ******* *******and life storage has an infestation of rat and mouses. They make you feel guilty and assume that it’s something you did. In all my years of life I have never had this happen. Josh is the most belittling customer service front desk person. They take NO accountability or responsibility that they have an issue and I’m filing a complaint this is a hazard to my health and now my belongings. Disease is carried by rats and mouses and the way I was treated was disgusting. There are shameful to be open. Disg... read more

Jason K 

on BBB

2 years ago

I signed a month-to-month contract (the only option available) for $73 per month. Less than four months later, they did a price increase to reflect "market conditions." The amount of the increase? $159 per month - MORE THAN DOUBLE the contract price. This is classic "bait-and-switch" pricing. Lure you in with a fair price and, after the customer has undergone the hassle of moving their stuff into the unit, the company then jacks the price, hoping the customer will just pay it instead of having to move everything out only a f... read more

Christina O 

on BBB

2 years ago

I think they arbitrarily raise the rate! Raised my rate twice in less than a year! They sent an email saying “in accordance with your rental agreement…..” which is that they must give 30 day notice to raise the rate. I want to know if it’s by individual or whole facility rate change. They are not clear. It’s disappointing that they let people put their stuff in storage and then the arbitrarily raise the rates on them! In my opinion - it’s predatory!