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525 W 20th St, National City, CA, 91950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Pretty good experience here. We were nicely welcomed when walking in the door to check out the storage spaces and my dad and I had good conversations with the employee Noel, so thus we decided this was the place to store our items for a month or two. Check out the place because we had a good experience and I believe we would return if we need to store other items for a period of time. The employe Noel definitely seemed like he was willing to give you a good deal!
I'm writing this because I keep getting an email asking me too. So, it's a storage place! There's nothing very exciting about it lol the staff I had dealt with were OK. And my storage unit is working out great! I got lucky and got a unit very close to the gates. My only issue was NOT HAVING THE CORRECT GATE CODE AND NOT ABLE TO CONTACT ANYONE ON A SUNDAY!! I called customer service and it rang and rang and kept transferring me to a closed office. I finally got smart and called the phone number that was on a mini van parked i... read more
Great place. I am very pleased with this storage facility and the customer service. Noel was very friendly and helpful; great customer service. Very clean, convenient and right off the freeway. Good prices. I feel that it is a very secure and safe place to leave my belongings.
It's storage...it is what it is. My bf drags me here because we live downtown and have too much Shh...eet! And I wanted to be the duchess of the lamest thing I could think of... :) LOL!! Maybe they'll make a new badge for that and I wanted to be ahead of the curve...!
Ruth the so called manager is so very rude. I've been there many years and I would never go there again. This women is rude. No kind of customer service. There's no place to put trash well there is yet she locks it, no bathroom for customers prices get raised without notice. This is the worst place . Do not go there.
Waited to stop renting from this establishment so I didn't get retaliated on. I had walked in to meet with Ruth who is the manager there. I had my 3yr old son with me who she was giving an attitude towards. Kids are curious. He was looking out the window & touching the wall & she gave him an attitude. That pissed me tf off. I don't play with my child, especially when he is doing NOTHING wrong. So I started giving her an attitude back. She was so dramatic & acted like she doesn't have kids of her own. She had a cup of water o... read more
Business response:
Hi Lani, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments.
I'm shocked this place has such positive reviews, I've had a unit there for 11 months and they've already raised the rate twice, and I'm now paying more than $150 MORE every month than I did when I signed my agreement last spring. Here's the breakdown: March 2023: opened storage unit for $283/mo June 2023: they increased rate to $382/mo ($100/mo increase!) March 2024: they're increasing rate again to $441/mo This is completely unaffordable - I'm paying over $5000/year for a small unit that fits less than a one bedroom apar... read more
Business response:
Thank you for leaving us a rating, Sara. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Security no existing and camera coverage trash, barely had my unit 2 months and mine along with multiple other units were broken into and everything was taken. Do not recommend this place, poor customer service and will do nothing to help when they should be held responsible for ensuring security.
Business response:
Hi Chris, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (619) 477-1535.
they raised the rate by $100 after a few months. they said they sent a notice via mail. I did not receive the notice or an email or a call informing me of the change, if I knew the rate was going to change I would've moved my stuff out or moved to a smaller unit, but no notice was given.
Business response:
Hi Armando, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Extra Space Storage has a 4.9 star rating with 1,522 reviews.
Extra Space Storage is open now. It will close at 8:00 p.m.